Stragetic Management in Restaurants Research Paper

Stragetic Management in Restaurants - Research Paper Example This is an analytical research as the topic is analyzed based on the information that are already available and based on the analysis the conclusion has been formed. It has been found that all the three restaurants have several departments and each department has its own role in the business operation. It is a challenge for every restaurant to maintain cooperation with each department. The good team performance has helped the restaurants to attain high level of customer satisfaction and expansion of outlets. In literature review, the brief understanding about different aspects of team management in restaurants has been provided. In analysis chapter, the broad analysis of impact of different managerial departments and teams of Pizza Hut, KFC and Burger King have been described and in conclusion chapter the major findings about the research problem are presented. Table of Contents Executive Summary 2 Introduction 5 Opening Paragraphs 5 Thesis Statement 6 Purpose 6 Literature Review 7 G reat Team of Management in Restaurant 11 Team Development 12 Threats in Developing Management Team 15 Good Management Team of Burger King 16 Analysis 17 Analysis of Pizza Hut 17 Management Team Structure 19 Kitchen Management Team 19 Impact of Great Team of Management 21 Analysis of KFC Management Team 22 Impact of Great Team of Management 24 Analysis of Management Structure of Burger King 25 Impact of Great Team of Management 27 Conclusion 29 Summary 29 Discussion 29 References 33 Appendix 39 Introduction Opening Paragraphs The thesis will provide an understanding of the importance of great team of management in restaurant business. This thesis will provide an insight about how a team impacts on a restaurant’s performance. In every restaurant there are several departments e.g. marketing, finance, operation, front office and kitchen and every department plays a vital role for making a restaurant successful. To offer great customer service, good team spirit is needed which can work efficiently towards a common goal. There are several factors that make a good team, which are clear and precise objectives, selection of right employees, allocation of right tasks, and support from managers or leaders. Failure of any of these aspects can result in disagreement between team members. Thus, managers or leaders must ensure to maintain all divisions and team members effectively to increase the business. To accomplish the goals of the restaurant, the team must work efficiently. Thus, it is the responsibility of the leader to set the standard appropriately to encourage team performance. A proper performance appraisal and reward can motivate individual employee as well as the whole team to perform well. Big restaurant companies such as McDonald’s, KFC and Burger King have good management structures and have great teams which help to provide good customer satisfaction. In 2008, McDonald’s and Burger King were the two most preferred restaurants of America. At the present time, the restaurant business is regarded as one of the biggest industrial sectors. People prefer to eat fast food more than ever before, in the lunch as well as during breakfast. Thus, good customer satisfaction can lead to improvement in business. In a restaurant, a customer expects quality food, quick delivery, cleanliness and good behavior from employees. To meet these expectations, a good management team is needed. Effective teamwork produces greater performance; good management helps to maintain